FAQ & Support
LuON Support FAQ
LuBase
To integrate LuBase gateway with Apple Home simply scan the code located on the bottom of the device. You can use LuHome or Home App.
If adding LuBase to Apple Home fails, ensure that Ethernet and Power cables are both connected. If the problem persists, check if your router and home network is operating correctly. Remember, you have to be on the same local network as LuBase. If you own apple accessories centers, try restarting all of them. If none of the above steps resolved the issue, we suggest to restore LuBase to factory settings.
If you have trouble running devices connected to LuLine, ensure all cables are properly connected. Also ensure that you are using a correct power supply - the one included in the LuBase kit may be insufficient for the LuLiNE bus. 24V power supply can be found on our LuON webshop as a separate product. Also, remember to check if the appropriate terminating resistor is installed at the end of the bus. If the devices still don't function properly, please contact LuON support..
If the LuBase gateway is located at the beginning of the LuLiNE bus, it's necessary to install a terminating resistor at the end of the bus. The terminating resistor is available in the LuON webstore as a separate product. If the LuBase is positioned in the middle of the bus, it's necessary to install one terminating resistor at each end of the bus. Additionally, it's essential to switch the terminator inside the connector to the opposite position.
To restore the LuBase to factory settings, click and hold the reset button located at the bottom of the device for 25 seconds.
You can turn off the LuBase backlighting. Find LuBase on your devices list, tap on "LuBase Lighting" and turn the function off.
Yes, to add devices to luonOS, you do not need an internet connection.
Yes, to add LuON devices to Apple Home, you need a LuBase. It is a bridge connecting LuON devices with Apple Home.
To control LuON devices remotely, you need at least one Apple HomeKit hub, such as HomePod or Apple TV. This provides privacy and the best quality of service without relying on external servers. This ensures your devices are secure and operate according to the highest standards.
LuBase can only be connected to the network using an Ethernet cable. This ensures a more stable connection and enhances the overall system performance.
LuBulb
In order to add LuBulb to luonOS and Apple Home, connect it to power source and start pairing mode. Next, switch the LuBase to pairing mode and follow the instructions provided in the kit or the LuHome application.
The detailed process of resetting the light bulb is provided in the device's manual and the LuHome application. It's worth familiarizing yourself with it thoroughly, as it includes many steps that prevent accidental resetting of the bulb during sudden power outages. If you have any questions or concerns, use the manual or application to ensure that the reset process goes smoothly.
If the bulb flashes red during pairing process, the pairing was not successful. In this sitaution unplug the bulb from the power source for 5 seconds and connect it again, then try to repeat the pairing process. If the problem persists, restore LuBulb to factory settings and start pairing process again.
Yes, all LuON devices, LuBulb included, can be controlled with applications supporting Apple HomeKit. This means you can control LuON devices with any app compatible with HomeKit.
Yes, all scenes in the LuON system, including utility, static, and dynamic scenes, are based on HomeKit scenes. You can manage them from any Apple HomeKit compatible application.
LuHome
Yes, LuHome app can control all devices compatible with Apple Home. This way you can manage everything on one place.
Yes, you can create scenes in LuHome and view them in other HomeKit apps. This way you can conveniently use LuHome advanced features.
LuHome does not require you to log in and does not use external servers. This means we do not collect or analyze users' data. At LuON, we prioritize privacy, which is why our software ensures maximum protection for your data.
Yes, all names of devices, zones and scenes in LuHome will be the same in Apple Home. This way you do not need to create them all over again. Automatic synchronization helps to manage LuON devices.
In the LuHome app (and other HomeKit-based apps), managing HomePods, TVs, and Apple TV is not possible. This limitation, imposed by Apple, applies to all HomeKit app developers.
No, Apple does not allow playback of archived camera recordings through HomeKit apps created by external companies.
Yes, if you like the interface or features of LuHome better, you can use it instead of Apple Home. LuHome is designed to be easy to use and allows easier and more intuitive management of luonOS and Apple Home devices.
Yes, an unique feature of LuHome is the capability to hide rarely used devices. It can be useful if there are plugs or switches you do not use on a daily basis. You can easily bring them back to the main view of the app when needed. This helps to adjust the look of the app to your needs and manage the devices list.
Apple HomeKit compatible applications such as LuHome, do not allow synchronization of devices, scenes or icons layouts. You need to set up these elements manually in the LuHome app.
Synchronization of devices between Apple Home and LuHome is automatic and bidirectional. Adding or deleting a device in one app, adds or deletes this device in the other app as well. This eliminates the need for manual synchronization and allows for easy management of devices in both applications.
luonOS
Yes, the luonOS system works with Apple Home, enabling control of LuON devices through any Apple Home-compatible app. This provides users with greater freedom to choose the application for managing LuON devices.
No, the luonOS system and LuON devices can operate without internet access. However, if you want to control the devices remotely from outside your local network, you'll need internet access and at least one Apple accessory center, like HomePod or Apple TV.
LuON does not use any external servers, which guarantees the privacy and safety of users data. All communication between devices happens directly, without the involvement of external servers.
LuON devices have many features and practical uses. Before you start controlling them, you need to specify which services you will be using. Until you do that, the devices will be visible in the "Not configured" category.
Yes, luonOS and LuON devices have both been designed to work with the Matter protocol. Matter compatibility will be available for free in a software update at the turn of 2024 and 2025. Thanks to this, all LuON users will be able to benefit from a new, dynamically evolving standard for smart homes.
Yes, luonOS offers automatic software updates. This service is enabled by default. LuON devices will automatically update during the night when the user is not using them.
The luonOS system and LuON devices have safeguards in place to prevent software updates on devices that are in use. When a device is turned on, it downloads the update but doesn't immediately install it. Instead, it waits until the device is no longer in use and then automatically installs the update. The entire process takes about 10 seconds. This allows LuON users to use their devices without interruptions for updates.
Yes, luonOS offers strong encryption without extra fees. Each device in the luonOS system has a unique encryption key, ensuring the security and privacy of stored data. This way, LuON users can rest assured about the protection of their data.
After a power outage, the luonOS system takes about 10 seconds to resume operation. After this time, it's fully functional and ready to perform all tasks.
Yes, all LuON devices that are connected to a continuous power source automatically relay signals to other devices. Users can also configure signal relay themselves using the LuHome app.
LuonOS was designed to ensure stability and reliability. Creators of LuON ensured that devices will be as functional as possible, and the system will be as secure and respectful of users' privacy as possible. As a result, we allow only selected devices to be connected to the luonOS system. Their manufacturers must obtain LuON certifications. This ensures that users can have confidence in the system's security, reliability, and full privacy protection.
LuonOS is a closed system, ensuring privacy and safety for its users. However, it offers many integration possibilities due to Apple Home compatibility. LuonOS combines the advantages of both open and closed systems, allowing its users to enjoy a stable, safe system with rich functionality and multiple integration possibilities.
